Voice of Customer–Language Matters

Language matters to identify who “the customers” really are and uncover what they want. You’ve had years of math training, probably none in linguistics. This clip shows how simple it can be to close the gap in asking the right questions of the right customers and getting clear answers you can act on. For more Read More …

Lean Collaborative Networks

I had a very open discussion with Dean Bliss, a Lean Healthcare Coach for the Iowa Healthcare Collaborative and a board member of the Iowa Lean Consortium, what it takes to create and sustain these before mentioned initiatives. Dean assists healthcare organizations in learning and applying continuous improvement activities and philosophy. He is an original Read More …