Is Quality Function Deployment still useful

Are Quality Function Deployment, Voice of Customer and Kano Models still relevant? In an upcoming podcast with  Robin Lawton I asked the question: “You talk about two failures in QFD, which is Quality Function Deployment. They’re determining who the customer is and how to define and separate customer desired outcomes from product functions and features. Read More …

Applying Lean to Sales & Marketing

The Business901 Blog is hosting an abridged version ( 7 parts) of our Leans Sales and Marketing online workshop. Each day, the blog post included a brief introduction, short video, workbook page and recommended reading. A complete outline is available at  Lean Sales and Marketing BlogShop Would you like this delivered to your inbox? An Read More …

Seeking Perfection in Lean Sales and Marketing

The Business901 Blog is hosting an abridged version ( 7 parts) of our Leans Sales and Marketing online workshop. Each day, the blog post includes a brief introduction, short video, workbook page and recommended reading. A complete outline is available at  Lean Sales and Marketing BlogShop. Would you like this delivered to your inbox? An Read More …