In a recent blog post, Sales and Service Planning with PDCA, I discussed the most basic part of the Sales and Service Cycle, the conversation with the customer. People may struggle viewing this from a market versus a customer perception. Or, they may see how this applies to a B2C relationship but wonder how to Read More …
I’ve realized that I want to focus my own business a lot more on “How can we help you manage change?” rather than “How can we deliver you a new process solution?” because I often feel the existing process probably isn’t that broken. Understanding how to tweak around with it and introduce change in a Read More …
Many of us use different planning instruments and schedulers. Kanban being one of the most familiar methods to readers of this blog. In the last several months, I have written about the Last Planner® (Last Planner is a registered trademark of Lean Construction Institute (LCI)) and have had several podcast on the subject most notably Read More …
Dave Gray of The Dachis Group and author of a recent book,The Connected Company works with the world’s leading companies to develop and execute winning strategies. His previous book, Gamestorming, sold more than 50,000 copies and has been translated into 16 languages. This video is an hour long but discusses much of the content in Read More …
“The Lean approach gives you the opportunity to do that by focusing on your value adding. I look at Lean as the greatest wealth creator that was ever invented.” – Art Byrne Art Byrne recently wrote the book, The Lean Turnaround: How Business Leaders Use Lean Principles to Create Value and Transform Their Company that Read More …
Lean Healthcare has been a central part of many of my podcasts and is a much talked about field these days. A result of not only the cost savings that Lean provides but the ability of Lean to assist in prevention of errors and time-saving. There have been few greater advocates of the application of Read More …