What would Dr. Deming Say? Dr. W. Edwards Deming advised us that a supplier is a partner and our relationships must be based on cooperation and trust. Adversarial relationships result in waste. Supplier relationships based on Dr. Deming’s teachings change fundamentally and, even better, both suppliers and customers win. Dr. Deming showed how customers and Read More …
Lean Design and Lean Construction Consultant, Trainer and Author, Alan Mossman of The Change Business says; For the same reason that we don’t use a bilateral transactional contract for marriage, we use a relational contract. It’s now recognized that there’s much more sense in using a relational contract for these long term arrangements where we Read More …
How good are you at managing the relationships that your organization builds? As we move from a Product Dominant to a Service Dominant market, the relationships we create are at the core of our business model. However, how many of us understand these relationships? How many of us know what collaborative networks the other members Read More …
What does it mean to be human in today’s wired world? As we get more and more connected, our virtual worlds aren’t just parallel to real life, they’re extensions of real life. Ramona shares her own journey into game worlds in search of wisdom, love and meaning, and talks about overcoming fear and “leveling up” Read More …
A one-of-a-kind cab driver, "Taxi Terry," created an "Ultimate Customer Experience ®" for business leader and #1 bestselling author Scott McKain. Listen as Scott speaks to a national sales audience of a top retailer and shares insights on distinction and customer service. Scott is a best selling author. His books include: ALL Business is Show Read More …
I realize there is snake-oil in every profession, and I have more than likely contributed a little along the way. However, seldom do I get irritated by anything more than someone who bestows the virtues of a methodology and fails to use that methodology in their own business. Recently, I interviewed Dominica DeGrandis, who teaches Read More …