The Digital Service Economy

Jeff  Sussna founder of Ingineering.IT, facilitates Adaptive IT through teaching, coaching, and strategic design. He is the author of a new book Designing Delivery: Rethinking IT in the Digital Service Economy. The book and our conversation covers a lot of ground. If you are not familiar with a few of these terms, Jeff gives one Read More …

Is the Value in the Conversation versus the Proposition?

A value proposition describes the value that your products/services offer those who purchase them. It states the compelling reason people buy from us. The stronger we make the proposition through quantifying it during the sales process the more likely we will get the sale. The statement(s) can be governed by Social, Emotional or Functional values. Read More …

Interpreting Data

Kaiser Fung is a statistician with more than a decade of experience in applying statistical methods to unlocking the relationship between advertising and customer behaviors. His blog, “Junk Charts,” pioneered the genre of critically examining data and graphics in the mass media. He is an adjunct professor at New York University where he teaches practical Read More …

Team Building with Six Sigma

In a podcast, I had Jeffrey M. Koff, the Director of Lean Six Sigma Learning on from Xerox we broke off on some of the discussion on Lean and Six Sigma and focused briefly on team building. You can read or listen to the entire podcast here Design for Six Sigma or the podcast with Read More …

Design for Six Sigma

Lean Six Sigma is a major Xerox initiative for driving new levels of business performance, product offerings, and results on the customer-centered, industry-recognized methodologies. Jeffrey M. Koff, the Director of Lean Six Sigma Learning and Corporate Lean Six Sigma Operations for Xerox Corporation was a guest on the Business901 podcast. This transcription is centered on Read More …

As an Individual: How much Slack is Enough?

How much slack is enough, and where does that start becoming wasteful? We talk about Lean and do it as individual but we need slack. It’s hard to get your arms around it. -jd Dan Markovitz: If you think about Taiichi Ohno, the first thing he had anyone do was stand in a circle, right, Read More …