This is the season; summer vacations are over and the Lean conference season has started. Have you signed up for one? Have you signed up for my next workshop, Lean Service Design Open Workshop on Sept. 27th at the Maryland World Class Consortia quarterly meeting? In a past blog post I discussed, Turning your Conference Read More …
In a past Business901 podcast, Software Quality Assurance Podcast with Murali Chemuturi, we discussed Software Quality Assurance and what Murali considers best practice. I found his position quite different from the Agile and Kanban Software people I typically interview. Recently, I came across another subject, Measuring Customer Satisfaction, that Murali takes an unique position. This Read More …
This book contains a simple but powerful definition of services based upon a separation between back-stage and front-stage activities. Services deal with front interactions, production and manufacturing with back-stage operations. The book uses this distinction systematically to explore all the important issues of the field within a coherent set of concepts and maps, including the Read More …
Open Space Technology (OST) is an approach for hosting meetings, conferences, corporate-style retreats, symposium, and community summit events, focused on a specific and important purpose or task—but beginning without any formal agenda, beyond the overall purpose or theme. I have become quite intrigued by this method and was first introduced to the concept several years Read More …
The energy and creative generated in the Appreciative Inquiry process is shapes the interaction in a dynamic Open Space session where participants generate the agenda for a series of working sessions where concrete actions are identified. This process has been used with small groups to organizations with thousands of members. This is part 1 of Read More …
Ron Mascitelli, president of Technology Perspectives was my guest on the Business901 podcast, Lean Design interview with Ron Mascitelli. Ron is the author of five books, his most-recent publication, Mastering Lean Product Development: A Practical, Event-Driven Process for Maximizing Speed, Profits, and Quality. This is a transcription of the podcast. Ron is a Project Management Read More …