Lean Service Design Trilogy Intro

What is the Lean Service Design Trilogy?  Wikipedia defines a trilogy is a set of three works of art that are connected, and that can be seen either as a single work or as three individual works. Lean, Service and Design are certainly works of their own and separate fields of practice. However, when connected, Read More …

Gamification for Healthcare

@brockdubbel  Brock Dubbel, creator of Building a Game for a Assessment Nursing Game (see below) says, Learning does not need to be sacrifice and suffering. When the learners were asked to discuss the game and play activities, and these were related to traditional academic outcomes, and the processes they participated in were made explicit, they Read More …

Should you Gamify your Simulations?

I have read several books on #Gamification and found them either touting the use of rewards and badges or the technical aspect of design. I never did find that middle ground until I read, The Gamification of Learning and Instruction by Dr. Karl Kapp. The book started with the basics (it’s not about rewards, games Read More …

Comments on Teaching Service Design

#ServiceDesign Teacher and Practitioner, Vincenzo Di Maria work focuses on socially responsive design and innovation ranging from products to services and experiences. He trained as a designer at Central St. Martin’s College of Art Design in London, where he’ll be running the Service Design Summer Course the first two weeks of August this year. The Read More …

The Marriage in Lean Service Design

This may sound like Abraham Maslow’s saying, “If all you have is a hammer; everything looks like a nail” and if it does, I will admit that my principles and practices are with a Lean based approached. Most of the work I have seen to date in Service Design has been educational or Public Sector Read More …

At the Crossroads of Economics, Society, Culture & Technology is…

#ServiceDesign Specialist @sly or more formally Sylvain Cottong has worked extensively at these crossroads and as an early Internet evangelist, he has been advising governments & companies on strategies for the networked society.  He lives & works in Luxembourg and Berlin. An excerpt of the podcast can be read at An Economist who practices Service Read More …