PDCA Cycle of Zingerman’s Deli

At the 2011 ASQ Lean and Six Sigma Conference, one of the featured speakers was Ari Weinzweig, CEO and co-founding partner of Zingerman’s in Ann Arbor, Mich. The Zingerman’s Community of Businesses (ZCoB) has annual sales approaching $40 million. ZingTrain, a consulting and training company that shares Zingerman’s approach to business with like-minded organizations from Read More …

Improving Human-Centered Design: Achieving Resonance

My podcast, An Inquiry into the Meaning of Making this week was with Seung Chan Lim, nicknamed Slim. We discussed his journey and finally his project, Realizing Empathy. Realizing Empathy is a project that asks what it means to make something, how it works as a process, and why it matters to our lives. Slim Read More …

Cohesiveness of People and Process drives Profit

Next weeks Business901 podcast is Vivian Hairston Blade. Vivian is the Founder, President & CEO of Experts in Growth Leadership Consulting, LLC (EiGL Consulting, LLC) based in Louisville, KY.  EiGL Consulting focus their energies on helping develop an effective strategy to create customer value. Through a combination of coaching and training, they help you put Read More …

Blending Appreciative Inquiry and Continuous Improvement

This is a transcription of the Business901 Podcast, Is Appreciative Inquiry the next step for Continuous Improvement?. Ankit Patel, principal partner with The Lean Way Consulting firm while doing some work with the Cleveland Clinic, discovered Appreciative Inquiry and saw an opportunity to blend it with his work in Continuous Improvement. An excerpt of the Read More …

The Difference In Lean Problem Solving for Sales and Marketing

The transformation of Lean into Sales and Marketing has a few subtleties and one of them is the way you go about solving problems. The typical Lean Thinker goes about solving a problem very systematically using a variety of processes such as A3s, PDCA, 8D or DMAIC, etc. They are all based on the scientific Read More …

An Inquiry into the Meaning of Making

This Business901 Podcast featured Seung Chan Lim, nicknamed Slim. We discussed his journey and finally his project, Realizing Empathy. Through this project Slim hopes to share ideas, tools, and other ways to facilitate a meaningful, sustainable, and constructive conversations between and among diverse perspectives whether that’s between people or between people and materials or between Read More …