The AT-ONE project headed by Simon Clatworthy at the Oslo School of Architecture and Design produced a set of service touch-point cards for the Nordic Service Design conference. I was curious about the cards and contacted Simon and he was kind enough to send a pack for me to review. To learn more about them, Read More …
In this weeks Business901 Podcast, my guest will be Sara Orem, co-author of Appreciative Coaching: A Positive Process for Change (Jossey-Bass Business & Management). Our conversation centered on the Appreciative Inquiry approach. From Wikipedia: Appreciative Inquiry (sometimes shortened to “AI”) is primarily an organizational development method which seeks to engage all levels of an organization Read More …
If anyone has followed this blog for anytime they know that Nancy Duarte is a favorite subject of mine. She passionately pursues the presentation development and design niche. Her two books, Resonate: Present Visual Stories that Transform Audiences and slide:ology: The Art and Science of Creating Great Presentations are two of my most dog-eared marked Read More …
Value Stream Mapping has been a practice that was first introduced in the book Learning to See: Value Stream Mapping to Add Value and Eliminate MUDA by Mike Rother and John Shook. This groundbreaking workbook, which has introduced the value-stream mapping tool to thousands of people around the world, breaks down the important concepts of Read More …
Design Thinker, Arne van Oosterom, Partner at DesignThinkers in Amsterdam was my podcast guest recently. This is a transcription of the podcast. Arne is also a lecturer and chairman of the Service Design Network, Netherlands. He works with a broad range of associates around the world, and in a network allowing them to be extremely Read More …
I am honored to be included on the same agenda with noted author, speaker, and lean pioneer Bill Waddell. On April 17th, Bill will be presenting Aligning the Entire Organization to Achieve the Sales Strategy. He will show you how to devise a sales and marketing strategy built around creating the most value for your customers; Read More …