Service Design increases Customer demand

Design and Customer Experience, incorporated in Service Design Thinking are not the future but already upon us as the new norm for being successful in business. These principles address the demand side of the equation. Examples being Amazon, Starbucks, Xerox and IBM to name a few high profile companies. As a side note these companies Read More …

Evolutionary Change thru Kanban

David J. Anderson is credited with the first implementation of a Kanban process for software development, in 2005. David leads a management consulting firm focused on improving performance of technology companies. He has been in software development nearly 30 years and has managed teams on agile software development projects at Sprint, Motorola, Microsoft, and Corbis. Read More …

Is Lean and Six Sigma a waste of time?

Most large manufacturers last year failed to reach their cost-savings targets, despite significant investments in “lean manufacturing,” “Six Sigma” and other productivity programs as part of their overall retrenchment efforts in this tepid economy.  Nearly 70% of manufacturing executives say that their manufacturing-improvement efforts led to a reduction in manufacturing costs of less than 5%, Read More …

Work on demand, ‘It’s the demand side, stupid’

Working on supply side economics is not putting people back on the payrolls. Commentator Robert Reich has another idea: Work on increasing demand for goods and services here at home. Listen to this audio: I am not arguing political issues, I am just trying to build supporting evidence for why supply side solutions are not Read More …

The Internet of Things

This is very interesting concept and one of the foremost thoughts that I have seen lately. It is not about one particular “thing” but about a collection of components. Watch live streaming video from mobilize2011 at livestream.com What this does allow is for niche players and ideas to take hold. But what you will have Read More …

Lean, Agile and Kanban with Shalloway eBook

Alan Shalloway founder and CEO of Net Objectives was the guest for 3 episodes of the Business901 podcast and this is the transcription of the entire series. It turned out being a 41 pages of some of the latest thinking in the Lean, Agile and Kanban communities.  Alan is an industry thought leader in Lean, Read More …