Lean thinking on Value Enhancement eBook

This is a transcription of the Business901 podcast, The Lean Thinker on Value Enhancement (Lean) with Adam Zak (@leanthinker), founder and chief executive officer (CEO) of Adam Zak Executive Search and an accomplished senior executive with more than 25 years of experience spanning the areas of management consulting; financial and operations management; and talent acquisition. Read More …

An Approach to Innovation used by Disney

Innovation requires a balance between ideas and reality. In this segment Ed Muzio describes a method of keeping those two competing elements in balance to create new, innovative ideas. Ed uses an approach developed by Walt Disney and based on the roles of Dreamer, Realist and Critic. In the video are some great tips on Read More …

Creating a Great Workplace

Ed Muzio, president and CEO of Group Harmonics was my guest on the Business901 Podcast. We had a great discussion on his new book,  Make Work Great: Super Charge Your Team, Reinvent the Culture, and Gain Influence One Person at a Time. He is a leader in the application of analytical models to group effectiveness Read More …

Helping Customers to Excellence eBook

This is a transcription of a Business901 podcast, Xerox Operational Excellence Program that I had with Tricia Bhattacharya. She is currently a Worldwide Segment Marketing Manager for the Xerox Graphic Communications Business Group. In this role, she is responsible for developing marketing programs focused on in-plant environments. She also holds a Lean Six Sigma Black Read More …

The Linkage of Customer Value

Customer Value seems old hat and so un-marketing like in this day of Social Media, Analytics, Inbound-Outbound, Trending and Buzz. However, the successful companies are not necessarily writing about marketing they are doing it and relying on a simple term, Customer Value. As Christine says, These are not flash-in-the-pan companies. They are the likes of Read More …

Outside in Strategy = Customer Value

This can serve as an introduction to tomorrow’s Business901 podcast with Christine Moorman. Christine is the co-author of the book (Amazon Link) Strategy from the Outside In: Profiting from Customer Value. As you know from browsing my site, I have a strong belief that Customer Value is not old hat. I think it is a Read More …