Living through Storytelling
Sarah Kay, Founder of Project V.O.I.C.E performs and discusses living through storytelling and learning how to stop rushing. So much wisdom in this message. Do you find other’s stories this interesting?
Category: Co-creation Category
Uncommon Thoughts about Service
In the podcast An Uncommon Way of Thinking about Service Design, Anne Morriss discusses the four universal truths outlined in her book, Uncommon Service. The four truths are: You can’t be good at everything. Someone has to pay for it. It’s not your employees’ fault. You must manage your customers. This is a transcription of Read More …
The Show Business side of Service Design
Next weeks podcast guest, Adam St. John (aka Adam Lawrence) of Work-Play-Experience discusses the theatrical aspect of service design and how theater can play a vital role in developing your customer experience. Adam is a professional comedian, business consultant and writer with a background in psychology and the automotive industry. For years he has been Read More …
Architect an enabling Orchestra Leader?
not a Distant Composer This is a transcription of the Business901 Podcast, The Strength of an Architect is in their Collaborative Abilities. The podcast was with Zachary Evans, an architect and partner at Kelty Tappy Design, Inc, a Fort Wayne architecture, planning, and urban design firm. A Ball State University graduate (Muncie, Indiana), Zach holds Read More …
Is your Innovation a Gateway for Others?
Henry Chesbrough and Gary Hamel Talk Innovation Platforms in the video below posted on the site Innovation Excellence, Henry Chesbrough, originator of the concept of open innovation, discusses products as an innovation platform. MIX Maverick and award-winning author Henry Chesbrough discusses how Nokia had fantastic success in the 90s building products but got left behind Read More …
Do you understand where demand comes from
Maybe the better question is can it be created? Most of us believe it is though better or more marketing or sales. Where it really comes from is understanding your customers better! That should come as little surprise to the readers of this blog. My recent posts: Deming was just simply wrong about variation… Why Read More …