The Disney Way Process

The process of The Disney Way is discussed in this short introduction to next week’s podcast with Bill Capodagli. With nearly three decades of management consulting and corporate research expertise, Bill co-authored the best-selling business book, The Disney Way, 3E: Harnessing the Management Secrets of Disney in Your Company. The first edition was cited by Read More …

A Lean Approach to Sales Collaboration

Part of The Lean Minute Collection on YouTube I like to use the term EDCA (Explore-Do-Check-Act) learned from Graham Hill to designate the Explore aspect of Lean. I view it as more of Design Type thinking content that allows for that collaborative learning cycles with a customer. I added a twist to this by going Read More …

Lean Product Development Stack

This is a collection of Podcast Transcriptions, called Stacks (see below) through my Issuu channel: Lean Product Development Lean product development (LPD) is lean approach to meet the challenges of product development notably: Need for more innovative solutions Long development cycle times Many redevelopment cycles High development costs Long production cycle times High production costs Read More …

Designing through Promises

Mark Burgess is perhaps best known as the author of the popular configuration management software package CFEngine, but has also made important contributions to the theory of the field of automation and policy based management, including the idea of operator convergence and promise theory. Mark is the author of numerous books, articles, and papers on Read More …

From Thinking About Things

From Thinking About Things to Thinking About Relationships. The readers of my blog will recognize many of the terms Jeff Sussna used throughout the book, Service Design, Service Dominant Logic, Jobs to be Done, and Design Thinking, I asked if he had an underlying thread to all of it? Related Podcast and Transcription: Digital Services Read More …

Does Autonomy lead to Greater Clarity?

Mark Burgess is a theoretician and practitioner in the area of information systems, whose work has focused largely on distributed information infrastructure. He is known particularly for his work on Configuration Management and Promise Theory. He was the principal Founder of CFEngine, and is emeritus professor of Network and System Administration from Oslo University College. Read More …