Lean Management System for Lean Service Design

What will drive Leader Standard Work is the “Why” more so than the “How”. The “Why” provides the clear strategic intent which will provide the fuel for Leader Standard Work. This analogy is wonderfully described in David Mann’s Book Creating a Lean Culture: Tools to Sustain Lean Conversions, Second Edition where he uses the automotive Read More …

Lean Service Design Team

Think about the kind of team needed: Tactical execution(SDCA), Problem Resolution (PDCA), and Creativity (EDCA). Separate the sessions so people know which hat they are wearing when. Without this process, you may have creative teams working on tactical execution or on the other hand a problem-solving team working on a creative solution. Once you’ve identified Read More …

Working Conversations

Craig is the founder of The Weber Consulting Group, an alliance of experts committed to helping organizations and teams build their capacity for engaging tough, wicked, adaptive challenges. He’s consulted to an expansive roster of world-class clients, helping them improve their performance by treating dialogue as a discipline. His unique work is outlined in his Read More …

Decentralization and Structure

In a recent podcast, Does Decentralization limit Growth?, with Dean Meyers one of the original proponents of running shared-services organizations within companies as businesses within a business, we discussed the topic of Decentralization. Along with many other things, Dean has written seven books to include, The Building Blocks Approach to Organization Charts and Decentralization: Fantasies, Read More …

Does Decentralization limit Growth?

I first came across Dean Myer  several years ago reading two other books,The Building Blocks Approach to Organization Charts and Decentralization: Fantasies, Failings, and Fundamentals. I had re-read them due to my recent foray into those two subjects and sought out Dean about his thoughts and he responded by sending me his latest book. I Read More …

Creating a Lean Scale Up Budget

The Budget is truly the Fuel for Growth When you view most budgets they are almost always cost-related with little identification for resources that clearly set aside for growth. How do companies stop being innovative? Why do companies stop growing? Many simply stop planning and budgeting for it. The budget is truly the fuel for Read More …