Lean Services, Lean Marketing and, as a result, Lean Service Design have been a large part of my efforts. When you get involved in a marketing effort, many people and organizations that are making the request have a failed service problem. It is seldom about getting more leads it is more often than not, managing Read More …
During the week of June 3rd, the Business901 blog and Podcast will be dedicated to the latest thoughts on utilizing Lean Sales Methods in organizations. At the end of the week, Friday June 7th, I will host a webinar on Lean Sales Methods followed by an interactive session and a Q and A. Only registered Read More …
This is a response to a recent LinkedIn thread, What do we have to do to have Lean survive a leadership change?. This is part 2 of 2 my response. The first blog post, Is Lean Playing to Win? Part 1 of 2. If a leadership change occurs, the first challenge is to grow revenue. Read More …
In a recent LinkedIn thread, What do we have to do to have Lean survive a leadership change?, I found most of the comments following the age old line that the reason for Lean failures can always be summed up in one word, leadership. I even left the following comment; “My first thought when I Read More …
Are you looking at growth strategies from a customer’s viewpoint? This past week I have referred to the concept of Service Dominant Logic several times and how your value proposition can be viewed from the point of use. This type of thinking opens up a new context for innovation and growth. It moves you past Read More …
Many people see Lean as another process methodology still mired down in the process thinking world of the eighties and nineties. The facts are that companies, such as Danaher, Toyota, Ingersoll Rand and Amazon have embraced Lean thinking or similar concepts and have excelled in the new millennium. What makes these companies stand out? They Read More …