Managing Customer Value
When most organizations think about their value proposition, they think about the tangible benefits that the organization offers or how much better they are in a certain area versus the competition. It might even include their history, technical expertise, latest technology, commitment to customers, etc. In the book, Strategy from the Outside In: Profiting from Read More …
The Cynefin framework draws on research into complex adaptive systems theory, cognitive science, anthropology and narrative patterns, as well as evolutionary psychology. It explores the relationship between man, experience and context and proposes new approaches to communication, decision-making, policy-making and knowledge management in complex social environments – From Wikpedia Mark Schenk from Anecdote uses Pecha Read More …
A special treat for me was to have Howard Guttman on my podcast. Howard is the principal of Guttman Development Strategies, Inc. (GDS), a Mount Arlington, NJ-based management consulting firm founded in 1989 and specializing in executive coaching; building horizontal, high-performance teams; strategic and organizational alignment; and management development training (www.guttmandev.com). GDS has been ranked Read More …
Tom MacKay of MacKay NLP Solutions believes we can and that’s what we discussed during this Business901 podcast. Neuro Linguistic Programming (usually called NLP) helps you improve your business, relationships, sporting or artistic performance by teaching you proven strategies that work. People waste a lot of time doing things that don’t get them the results Read More …
Can you really add value or are you just creating another tool to fill out some more paperwork? On the Business901 podcast. Jamie Flinchbaugh the co-author of The Hitchhiker’s Guide to Lean: Lessons from the Road answered this and a few more questions such as: What is a control point? What is control point standardization? Read More …
I was looking for a primer on A3 to include in my blog and found this IW Best Plants Conference: Developing People with A3 Thinking: In this session at the 2009 IW Best Plants Conference, Jamie Flinchbaugh, Founder and Partner, Lean Learning Center provides a basic primer on A3, outlining its use as a method Read More …