Does your Value Proposition speak of the Customer Experience?

When most organizations think about their value proposition, they think about the tangible benefits that the organization offers or how much better they are in a certain area versus the competition. It might even include their history, technical expertise, latest technology, commitment to customers, etc. In the book, Strategy from the Outside In: Profiting from Read More …

Understanding Complexity utilize Cynefin

The Cynefin framework draws on research into complex adaptive systems theory, cognitive science, anthropology and narrative patterns, as well as evolutionary psychology. It explores the relationship between man, experience and context and proposes new approaches to communication, decision-making, policy-making and knowledge management in complex social environments – From Wikpedia Mark Schenk from Anecdote uses Pecha Read More …

Best Practice for Self Coaching

A special treat for me was to have Howard Guttman on my podcast. Howard is the principal of Guttman Development Strategies, Inc. (GDS), a Mount Arlington, NJ-based management consulting firm founded in 1989 and specializing in executive coaching; building horizontal, high-performance teams; strategic and organizational alignment; and management development training (www.guttmandev.com). GDS has been ranked Read More …

Using Control Points to Manage in Lean – Flinchbaugh

This is a transcription of a Business901 Podcast, Can Control Points add Value in Lean? with Jamie Flinchbaugh of the Lean Learning Center. Flinchbaugh says, Ever have the strange feeling that something big is wrong, but you don’t know what it is? This common disease is hereditary in one species: the manager. Most managers spend Read More …

Follow the Right Steps, achieve the Life of our Dreams says..

Tom MacKay of MacKay NLP Solutions believes we can and that’s what we discussed during this Business901 podcast. Neuro Linguistic Programming (usually called NLP) helps you improve your business, relationships, sporting or artistic performance by teaching you proven strategies that work. People waste a lot of time doing things that don’t get them the results Read More …

Create a Great Workplace eBook

Ed Muzio, president and CEO of Group Harmonics was my guest on the Business901 Podcast. This is a transcription of the podcast, Creating a Great Workplace. We had a great discussion on his new book,  Make Work Great: Super Charge Your Team, Reinvent the Culture, and Gain Influence One Person at a Time. He is Read More …