Managing Customer Value
A fellow Lean Blogger, Mark Graban is holding an auction this week, Charity eBay Auction & Giveaway for Haiti Relief – Signed Lean Books & More. His explanation: It has been almost a year since the publication of Russell Maroni’s e-book After the Haiti Earthquake: A Healthcare Missionary’s Personal Journal, a fundraiser for ongoing earthquake Read More …
Design and Customer Experience, incorporated in Service Design Thinking are not the future but already upon us as the new norm for being successful in business. These principles address the demand side of the equation. Examples being Amazon, Starbucks, Xerox and IBM to name a few high profile companies. As a side note these companies Read More …
This is very interesting concept and one of the foremost thoughts that I have seen lately. It is not about one particular “thing” but about a collection of components. Watch live streaming video from mobilize2011 at livestream.com What this does allow is for niche players and ideas to take hold. But what you will have Read More …
The concept of PDCA (Plan Do Check Act) is based on the scientific method, as developed from the work of Francis Bacon (Novum Organum, 1620). The scientific method can be written as “hypothesis” – “experiment” – “evaluation” or plan, do, and check. Shewhart described manufacture under “control” – under statistical control – as a three Read More …
Systems2win will exhibit at the AME, Association of Manufacturing Excellence, Dallas 2011 International Lean conference to be held October 24-28, 2011. Systems2win is a supplier of Lean and Six Sigma software tools and will be highlighting their Value Stream Mapping, A3 Management tools and their Standard Work template. Dean Ziegler, founder and owner of Systems2win Read More …
After reading The Zappos Experience: 5 Principles to Inspire, Engage, and WOW it really got my mind spinning. So much has been written and said about Zappos that I can’t say the book surprised me but it did allow me to gain a deeper understanding of the internal workings. More so, the book really generated Read More …