This week I had the opportunity to participate in a relatively new podcast, The Outliers Inn: “As they say, It’s a place where irreverence and self-deprecating humor is the order of the day.” On this week show, Episode 9, the guests Michelle Battle-Fisher and myself had a spirited conversation with the 2 hosts, Taylor and Paris, about Customer Engagement .
Outliers Inn – Episode 9 – Customer Engagement
The format is very casual and constructed around an outline familiar to most. I might call it the late night TV format. The 2 hosts will have a discussion of current events and then interview the guests separately before joining the 4 in a lively somewhat disjointed conversation at the end. I like the disjointed part best. :)
About Michelle Battle-Fisher: Michele is an established health policy scholar and bioethicist. She is a Clinical Assistant Professor of Community Health at Wright State University Boonshoft School of Medicine in the U.S.. In 2013, she founded and continue to cultivate Orgcomplexity which focuses scholarship on applying systems science concepts to health policymaking, bioethics and governance. After a stint as a visiting scholar at the Hastings Center, she dedicated her scholarship to pushing the policy and ethics world into largely uncharted territories of systems thinking and systems science. She established the Orgcomplexity blog (orgcomplexity.wordpress.com) which was the basis of her book, Applications of Systems Thinking to Health Policy and Public Health Ethics- Public Health and Private Illness (Springer).
The Outliers Inn podcast is hosted by Joseph Paris and Benjamin Taylor:
About Joseph Paris: Paris is founder and CEO of XONITEK, an operations management consultancy specializing in Operational Excellence (leadership, culture change, and Lean Six Sigma). In consulting engagements, the firm creates a corporate environment where true transformational change is pervasive and innovation is embraced, an environment where sustainable results can be achieved, the human condition can be elevated, and significant company benefits can be realized. Joe is the founder of the Operational Excellence Society — a think tank for companies with the desire to achieve peak performance across their enterprise. He is the owner of the Operational Excellence LinkedIn Group (40,000 members) which welcomes open discussions and opportunities related to the improvement of human endeavor.
About Benjamin Taylor: Taylor is a founder and managing partner at RedQuadrant. Like most of the British Cabinet and many in high-profile and high-paid jobs, he studied philosophy, politics, and economics at Oxford University. Benjamin is passionate about systems thinking, customer-led transformation, and generally better ways to run and lead organizations. Having worked for both a ‘fat four’ consultancy and a business process outsourcer, he thought there could possibly be a better business model for consulting, and in 2009 set up RedQuadrant with Dennis Vergne. RedQuadrant is a network consultancy working to transform public services ‘from within’ by giving them the skills and capacity to change itself. 20-30 associate consultants at a time work on transformation delivery, skills and knowledge transfer, and strategic projects in local government and other public services.
Outliers Inn – Episode 9 – Customer Engagement