When I think about Training within Industry (TWI), I think of a method of incremental training. You don’t go out and try to train everyone at once, but you work on Methos, Relationships and Instruction. I asked Bob Petruska, the author of Gemba Walks for Service Excellence: The Step-by-Step Guide for Identifying Service Delighters, a Read More …
Bob Petruska of Sustain Lean Consulting brings 24 years of experience helping a variety of customers including Health Care, Aerospace, Automotive, Food, Office and Service industries improve their performance. He is a consultant, presenter, trainer and published author of Gemba Walks for Service Excellence: The Step-by-Step Guide for Identifying Service Delighters. Note: This is a transcription Read More …
Remember the classic TV segment of Ethel and Lucy at the candy factory? “That Lucy segment is a classic example of production and the mindset of “Hey, let’s turn this up and crank this dial and go faster,” said Bob Petruska in this video segment. Bob Petruska of Sustain Lean Consulting will be working his Read More …
When I think about Training within Industry (TWI), I think of a method of incremental training. You don’t go out and try to train everyone at once, you actually get a few to master it and become your advocate and train more. That may not be a perfect description but I have used this method Read More …
Bob Petruska of Sustain Lean Consulting will be working his magic in his upcoming workshop at the 2014 Jacksonville AME Conference where you can participate and witness the hands-on Pizza Game. Learn the basics of value stream mapping (VSM) and create your own maps with metrics showing the potential benefits. You will gain practical Lean Read More …
Bob Petruska of Sustain Lean Consulting brings 24 years of experience helping a variety of customers including Health Care, Aerospace, Automotive, Food, Office and Service industries improve their performance. He is a consultant, presenter, trainer and author of Gemba Walks for Service Excellence: The Step-by-Step Guide for Identifying Service Delighters. Bob will be working his Read More …