I have been a Dan Pink fan for many years. His latest book, To Sell Is Human: The Surprising Truth About Moving Others, did not overwhelm me with new knowledge. I felt that the book was the sales version of his previous book, Drive: The Surprising Truth About What Motivates Us. There is not anything Read More …
I will show my age a little here, but I actually remember the milkman with a cap, and I think a uniform. It was a Meadow Gold truck that, if I remember correctly was this faded yellow, practically beige with a red Meadow Gold insignia on the side. This is stretching back to my earliest Read More …
This is a transcription from the podcast, Are you Plusing your Show?, with Doug Lipp. Doug is a world-renowned speaker and acclaimed expert on customer service, leadership, change management and global competitiveness. Doug recently published a book, Disney U: How Disney University Develops the World’s Most Engaged, Loyal, and Customer-Centric Employees. Disney U reveals the Read More …
We played around today looking for an exercise to use in an upcoming workshop. We wanted something that demonstrated working from you core value proposition and using an incremental growth strategy. I have been influenced by Chris Zook’s work, which is outlined in Repeatability: Build Enduring Businesses for a World of Constant Change and Profit Read More …
Irene Etzkorn, my guest on the Business901 podcast, is a worldwide authority on simplicity. As executive director of Simplification, she built the Simplification practice of Siegel+Gale. Her clients include the nation’s top banks, brokerage firms, insurance companies, utilities, and health care providers. Irene and Alan Siegel have recently authored Simple: Conquering the Crisis of Complexity Read More …
Many of us that drink the Lean Kool-Aid view Lean as the ultimate business methodology and any Lean implementation falling short of a complete transformation is a failure. If an organization chooses a different course than fully buying into a Lean Transformation”, what is the harm? It is about the business being a success, not Read More …