How good are you at managing the relationships that your organization builds? As we move from a Product Dominant to a Service Dominant market, the relationships we create are at the core of our business model. However, how many of us understand these relationships? How many of us know what collaborative networks the other members Read More …
What does it mean to be human in today’s wired world? As we get more and more connected, our virtual worlds aren’t just parallel to real life, they’re extensions of real life. Ramona shares her own journey into game worlds in search of wisdom, love and meaning, and talks about overcoming fear and “leveling up” Read More …
A one-of-a-kind cab driver, "Taxi Terry," created an "Ultimate Customer Experience ®" for business leader and #1 bestselling author Scott McKain. Listen as Scott speaks to a national sales audience of a top retailer and shares insights on distinction and customer service. Scott is a best selling author. His books include: ALL Business is Show Read More …
I realize there is snake-oil in every profession, and I have more than likely contributed a little along the way. However, seldom do I get irritated by anything more than someone who bestows the virtues of a methodology and fails to use that methodology in their own business. Recently, I interviewed Dominica DeGrandis, who teaches Read More …
Alan Mossman is my guest next week on the podcast where we discuss the latest updates and writings on The Last Planner® System (LPS). The Last Planner® was created by Glenn Ballard and Greg Howell co-founders of the Lean Construction Institute. Alan is a lean design and lean construction consultant, trainer and author. He trained Read More …
From Tina Seelig’s book inGenius: A Crash Course on Creativity: Below is the fully functional Innovation Engine, showing how all the parts are braided together. The inside of the engine is intertwined with the outside; and the factors on the inside and outside mirror each other. All the parts of your Innovation Engine are inexorably Read More …