Storytelling is all about engagement. Designing with a narrative in mind can make a difference between a product that merely functions will and one that engages the minds and emotions of users. This session will explore how an understanding of narrative techniques can make us better designers. This video is a little long but an Read More …
Three Events, One Venue – 3-Day Conference, Lean Camp & Lean Tutorials Lean Software & Systems Conference 2012 (LSSC12) May 13-18, 2012, in Boston, MA LSSC 2012 Boston is bringing three premiere events to one centralized location to facilitate the next wave of ideas in methods, process and organization for software & systems engineering development. Read More …
Below is a presentation that I will be giving this week to the Plantmix Asphalt Industry of Kentucky. It will be during the winter training school and focus on Building a Quality Program through your Actions. This an hour long presentation and I noticed a few parts that the subject matter may seem to jump Read More …
The book A Factory of One: Applying Lean Principles to Banish Waste and Improve Your Personal Performance demonstrates how to apply lean principles to the individual. It delivers key concepts such as visual management, flow, pull, and 5S. Dan provides these concepts to the individual results in the same kind of benefits: greater efficiency, less Read More …
Graham Hill at CustomerThink Graham works in innovation, service design, value co-creation and private equity with DesignThinkers, Optima Partners, Loyalty Factory, and Nyras Capital. Graham was formally the head of CRM at Toyota Financial Services and can be found at the Customer Insider Blog on the Customer Think website. I am honored this year to Read More …
I am honored this year to be part of John Hunter’s Curious Cat Management Improvement Blog Carnival. John is one of the pioneers in just not using internet technology but in using it to improve organizational performance and in a way to get results. I encourage you to browse his site. It is littered with Read More …