My guest on the podcast Joseph Michelli takes you through the Zappos company culture now and what may be the future. Joseph’s latest book, The Zappos Experience: 5 Principles to Inspire, Engage, and WOW has generated my interest on the relationship of employee and customer experience as demonstrated in my blog post, Is Zappos the Read More …
A fellow Lean Blogger, Mark Graban is holding an auction this week, Charity eBay Auction & Giveaway for Haiti Relief – Signed Lean Books & More. His explanation: It has been almost a year since the publication of Russell Maroni’s e-book After the Haiti Earthquake: A Healthcare Missionary’s Personal Journal, a fundraiser for ongoing earthquake Read More …
…says games researcher and author Aaron Dignan. In other words, we’re hardwired to enjoy games – they’re addictive, skill-building, and satisfying. So the question is: How can we integrate game concepts into our work lives to help us push ideas forward? In this talk, Dignan walks through the principles of creating a great game and Read More …
From a tweet via RT @Ashley_Leach and @Jos_de_Jong, I viewed this Ted Video. Bobby McFerri gets the whole audience to sing together, without talking. In this fun, 3-min performance from the World Science Festival, musician Bobby McFerrin uses the pentatonic scale to reveal one surprising result of the way our brains are wired. Engagement, compelling Read More …
The Supply Chain has matured to the point where many things are understood and acted on very quickly. Few of us are making substantial changes anymore and even fewer can use their existing supply chain as a marketing differentiator or as an instrument for increased revenue (unless you are Amazon). Why won’t Lean commit to Read More …
Start with Why is an excellent book which I have highlighted in my blog post, Does your customer know why you do it? with author’s Simon Sinek Ted appearance. It is a great message and his discussion of the Golden Circle really nails his point. However, it is a little internally focused for me and Read More …