Measuring The Customer Experience

Even Forrester Research keeps their measurements simple. Forrester Research, Inc. (Nasdaq: FORR) is an independent technology and market research company that provides pragmatic and forward-thinking advice to global leaders in business and technology. For more than 24 years, Forrester has been making leaders successful every day through its proprietary research, consulting, events, and peer-to-peer executive Read More …

Define your Business by Value Stream not Product

How do you identify your prospects? Many organization have a tendency to provide the solution without really spending time identifying the specific market that their solution fits. That is one of the ideas that have made Eric Reis’s Lean Startup movement so strong. He calls it the Pivot. Which in very basic terms: Creating a Read More …

Transforming Healthcare with Lean eBook

Transcription of my recent podcast with John Toussaint, M.D., CEO of the ThedaCare Center for Healthcare Value. The lessons Dr. Toussaint learned in healthcare are equally applicable to many other organizations. Learn about the partnership between the Lean Enterprise Institute (LEI) and the ThedaCare Center for Healthcare Value (TCHV) that brings together two of the Read More …

Six Sigma Marketing Institute releases Customer Id Program

Customer Identification Program has been released by Six Sigma Marketing Institute and can be found at http://DrivingMarketShare.com. Customer Identification is the first step in the 5 Cs of Driving Market Share and identifies specific product/markets that offer an organization its best options for growth. The program enables an organization to evaluate product/markets using metrics such Read More …

Systemizing your approach to management, Podcast with Bill Dettmer

My guest on the Business901 podcast was Bill Dettmer Senior Partner of Goal Systems International. Bill is one of the most recognized expert in the Theory of Constraints field and more specifically the Logical Thinking Process. He has Eight years graduate level teaching of systems management, systems analysis, human factors, management control systems, organizational behavior Read More …

If Nothing Bad Happens, You Must Be Doing Something Right?

You have been struggling for a while and now the recession is really hitting hard. You are starting to wonder… Where have my customers gone? Are my competitors just buying jobs? How can I cut expenses? It seems like a lot of people standing around? How did I get here? That is precisely how a Read More …