I interviewed Dr. Joyce Orsini, a professor of Fordham University and president of the W. Edwards Deming Institute and Kevin Cahill, the Executive Director of the Institute. Dr. Orsini has also recently authored the book, The Essential Deming: Leadership Principles from the Father of Quality and Kevin is the grandson of Dr. Deming. Download PDF Read More …
What we find is there are a lot of buzz words Big Data, Net Promoter Score, Chief Customer Officer or Voice of Customer. A lot of those are used as simplistic code words when in fact the entire process is much, much more complicated than that. For instance, in most organizations Voice of Customer is Read More …
I have been a big fan of the The One-Page Project Manager for many years. In fact, the author Clark Campbell reminded me in a phone call that I was the first one to write a review on the first book. Since then, they have added three more books to the collection with the most Read More …
Dr. Deming and Curious Cat blog author, John Hunter has published a new book, Management Matters: Building Enterprise Capability that can be found on his website. I interviewed John about his book, which you will hear next week. I extracted a short portion of the audio where John discusses adding two new deadly diseases of Read More …
The tools are always an important element of any process and Lean Product Development is not lacking in offering its share. Out of what may seem like 100 different tools, I think the most prevalent can be broken down to the following (I have excluded your traditional project management tools): Gemba Walks Mapping (Which we Read More …
Don’t start a Value Stream Mapping (VSM) process trying to solve a problem! Start the process trying to identify the process. You probably know there is a problem somewhere that is why you’re working on it. However, to many of us will not prepare properly for a VSM event. We will gather information to solve Read More …