At Work•Play•Experience Adam St. John (aka Adam Lawrence) turns good services into memorable service experiences that start people talking. Adam says, “Your customers will feel better served, will appreciate the value of your work, and will be more loyal to your company. And they will have great service stories to share with the world.” In Read More …
My best approach has been to simply start with developing a culture of PDCA and teamwork through a mini – Hoshin Kanri type plan or the use of the The 4 Disciplines of Execution. I have included a step by step guide called, My First PDCA. This guide can be used by one leader with Read More …
#the4disciplines – I have been a long time fan and practitioner of Franklin Covey’s, The 4 Disciplines of Execution. One of the reasons maybe that the 4 Disciplines are closely related to Lean practice of PDCA. If you are looking for a simplified version of putting PDCA in practice these 4 Disciplines serve as an Read More …
A surprising outcome when monkeys are given the same choices as humans. Find out how risk adverse you are… About: Dr. Laurie Santos, who has been called “the Monkey Whisperer,” studies the roots of human irrationality by watching the way our primate relatives make decisions. She’ll discuss her recent work on “monkey economics” and will Read More …
Next weeks podcast guest, Adam St. John (aka Adam Lawrence) of Work-Play-Experience discusses the theatrical aspect of service design and how theater can play a vital role in developing your customer experience. Adam is a professional comedian, business consultant and writer with a background in psychology and the automotive industry. For years he has been Read More …
In the Business901 podcast, The Aroma of a Good Vision Ari Weinzweig, CEO and co-founding partner of Zingerman’s in Ann Arbor, MI shared the “secrets” that have helped take Zingerman’s from a 25-seat, 4-person start up to a nationally known, $40,000,000-organization employing over 500 people. this is a transcription of the podcast. In the book Read More …