Leon Berg is a founding member of the Ojai Foundation, an educational sanctuary in the Upper Ojai Valley of Southern California. He is a Senior Trainer of the Ojai Foundation’s Center for Council Practice, and has been facilitating Council groups in the U.S. and abroad for over 20 years. In 2001, he went to Israel Read More …
Eric Michrowski says in the podcast, This is where the psychology comes into is, the attitudes and their beliefs of the team member drive the behaviors, and the behaviors drive the results. You can’t hammer in behaviors, you got to start zeroing in on the attitudes and beliefs, and that’s really also linked to employee Read More …
Eric Michrowski is a globally recognized leader in combining Human Performance, Operational Excellence and Process Improvement to drive Business Transformations that achieve substantial shifts in Customer Experience, Operational Reliability, Employee Engagement and Financial Performance. Combining elements of Organizational Development and Change Management, his approach is anchored in over 15 years of hands-on experience in a Read More …
At the ASQ 2013 Service Conference, The Pauleys will be presenting Seizing the Competitive Advantage with Service Quality on Monday, October 7, 2013 at 2:30 – 3:30 p.m. Participants in this fun filled session will learn how to apply the concepts of Dr. Taibi Kahler’s Process Communication Model with their clients in building a positive Read More …
I have always viewed Lean as a knowledge building exercise versus one of a problem solving method. I believe that is what has attracted to me via Appreciative Inquiry to the Strength-Based approach. It was what I was doing with better definition. I could be wrong in this statement, but I find European "Lean" more Read More …
The ASQ Charlotte Section Annual Conference 2013, Quality Conference of the Carolinas will focus on Leadership Development with three different tracks. Attendees will have the opportunity to choose between three different tracks; Problem Solving Leadership, Strength-Based Organizational Change and The Cultural Shift in Healthcare. The Strength-Based Organizational Change session is being hosted by Bob Petruska, Read More …