Managing Customer Value
David Maistcr, Charles H. Green, and Robert M. Galford, in The Trusted Advisor: 20th Anniversary Edition – February 2, 2021 (Amazon Affiliate Link: https://amzn.to/48vUlcl ) listed ten different topics that customers want from a professional relationship and engagement. I have expanded on their thoughts in this article. Make an Impact on Our Business, Don’t Just Be Read More …
A life-changing process that will change the way you build collaborative enterprises and teams. ATLANTA – Aug. 10, 2021 — This course will help you develop the mindset, and equip you with the toolset and skillset necessary to begin unlocking your transformative potential. You will be guided in the process of developing a Transformation Blueprint and getting Read More …
One of the areas their people forget about when they go virtually is the amount of knowledge that is spread informally within an organization. One of the best descriptions I think of is to look at your virtual meetings from a writer’s perspective; first, second, and third-person points of view. Your meeting notes are generated Read More …
In Lean we use TWI as a platform for developing people. However, we may not do so good of a job developing the Explore aspect (EDCA) of Lean through the process. Any Thoughts? In Eric Ries’s new book, The Startup Way, he quoted Shigeki Tomoyama (who at the time was the chief officer of the IT Read More …
Intrepid Professionals is designed to create more agile, innovative, and financially competitive organizations and individuals. The book’s material outlines the common thread for success in those that dared to defy the odds. Those who are considered the tip of the spear in military terms. I interviewed both authors for this podcast, their bios follow: Chris Schafer is Read More …
Michael Papanek is principal and founder of Michael Papanek Consulting. He has over 30 years of expertise leading successful large scale change initiatives and increasing the performance of people and organizations and complex competitive markets Michaels new book From Breakdown to Breakthrough is about forging resilient business relationships in the heat of change. Business901 iTunes Read More …