Managing Customer Value
A special collection of Business901 podcasts on the subject of Service Design. The collection totals over four hours and the guests are listed in the order of appearance. Marc Stickdorn graduated in Strategic Management and Marketing and worked in various tourism projects throughout Europe. A leading proponent thru the years of Service Design, Marc co-authored Read More …
Does Your Sales Compensation Incentivize the Correct Lean Behavior? Does Your Sales Compensation Incentivize the Correct Agile Behavior? Is there a Secret Sauce Transitioning from Solo to Team Selling? PDF Download Co-authors, Jeffrey Liker and David Meir, of The Toyota Way Fieldbook defined the Supplier Partnering Hierarchy of Toyota that consisted of 7 steps. I have always Read More …
This is a not so simple exercise I use when working with customers in a Business Development capacity. We work from the known to the unknown in an iterative fashion. We do this initially for our Core Value Stream, Key Accounts, Key Segments, Key Markets and in that order. If you can complete this, I Read More …
The video starts out as a discussion on Dan Matthews’ latest book, Teaching People to See: Toyota’s Secret to Creating Exceptionally Engaged and Empowered Employees and quickly evolved to the fundamental 8-step problem-solving process. However, it was a people versus a tool conversation embodied in the saying, See it, Solve it, Share it. In my mind, this Read More …
In recent discussions, we have kept Lean in its simplest form the last week with breaking it down to the 4 Cycles, CAP-Do, EDCA, PDCA, EDCA . We provided scope and assembled a team using the SALES acronym: https://business901.com/blog1/lets-make-lean-simple-again/. We used the Leval of Perspectives to understand the highest leverage of action we can take: https://business901.com/blog1/positioning-lean-for-success/. However, none Read More …
Previously when I was discussing, Let’s make Lean Simple Again, I had introduced the SALES Acronym for providing an overall scope to the effort and provide direction for the participating team. However, there is another challenge and that is ensuring we understand better the level of perspective we are facing. We want to understand the highest leverage Read More …