Managing Customer Value
Last week I introduce the Lean Talent Development Process Matrix and during the week I received some great feedback via the LinkedIn threads. If you view my LinkedIn profile, you can join in on the discussions the threads are easy to find. In one of the discussions, Jim Merritt mentions that he looked at Lean as an Read More …
Making Culture Visuals Come Alive – Three Easy Steps: An engaging culture is a pivotal foundation for success in the continuous improvement world. We all KNOW the culture we want to create, and we all KNOW the importance of visuals in a continuous improvement environment, so why not combine the two for success. As a lead-up Read More …
I have put together a first draft PDF developed for the upcoming Lean People Development Summit. It is in its earliest stages and my hope is for people to share and discuss it on LinkedIn with any suggestions for improvement. I take no ownership of the material, just please properly attribute the original Toyota Kata work.The Read More …
A morning Breakout Session of the Lean People Development Summit, held September 11-12, will be facilitated by Jean Cunningham. The Summit draws professionals from HR, continuous improvement, and leadership to explore how best to design job roles aimed at improvement, build problem-solving skills, define process improvement competencies, and develop leaders at all levels of the Read More …
A special collection of Business901 podcasts with Joe Michelli. The collection totals just under an 1 1/2 hours and we discuss three of his books. It is one of the better collection of change management series that I have. Three very different perspectives on customer engagement and how to get there successfully. His most recent book, Driven Read More …
In an immersive working session at the Lean People Development Summit, held September 11-12, Roger Bilas will facilitate the TWI: Still the Perfect Foundation for People Development – 75 Years and Counting session. The Summit draws professionals from HR, continuous improvement, and leadership to explore how best to design job roles aimed at improvement, build Read More …