Bob Petruska of Sustain Lean Consulting brings 24 years of experience helping a variety of customers including Health Care, Aerospace, Automotive, Food, Office and Service industries improve their performance. He is a consultant, presenter, trainer and author of Gemba Walks for Service Excellence: The Step-by-Step Guide for Identifying Service Delighters. It is heavily illustrated and includes Read More …
Bob Petruska of Sustain Lean Consulting brings 24 years of experience helping a variety of customers including Health Care, Aerospace, Automotive, Food, Office and Service industries improve their performance. He is a consultant, presenter, trainer and author of Gemba Walks for Service Excellence: The Step-by-Step Guide for Identifying Service Delighters. It is heavily illustrated and includes Read More …
A collection of User Experience Transcriptions that center on technology or the more traditional UX thinking. Part of a collection of Business901 Podcast Transcriptions, called Stacks (see below) through my Issuu channel: User Experience The User Experience Stack includes Jeff Gothelf, Dave Malouf, Steve Portigal, Jeff Kalbach, Russ Unger, and others. Stacks are a new Read More …
My recent podcast guest, David Meerman Scott, author of author of 10 books with the most popular being the classic,The New Rules of Marketing and PR: How to Use Social Media, Online Video, Mobile Applications, Blogs, News Releases, and Viral Marketing to Reach Buyers Directly, was asked that question in a recent interview. This book is now Read More …
The The Lean CEO: Leading the Way to World-Class Excellence reveals the true power of Lean through in-depth interviews with CEOs who have gone beyond tool adoption and established Lean as a corporate-wide management system. The all-star cast of twenty-eight leaders represents a wide variety of organizations, including global manufacturers Ingersoll-Rand and Barry-Wehmiller, healthcare icons Read More …
Shawn Casemore is a consultant, speaker, and author investing significant time studying top performing organizations around the world, consulting with and advising CEOs on how to build a more empowered organization in order to dramatically improve performance, create a compelling competitive advantage, and maximize profits. You can find Shawn at CasemoreandCo.com Our discussion centered around Read More …