This is a collection of Podcast Transcriptions, called Stacks (see below) through my Issuu channel: Service Design Thinking According to Professor Birgit Mager, who runs the Cologne-based Service Design Network, “Service design addresses the functionality and form of services from the perspective of clients. It aims to ensure that service interfaces are useful, usable, and desirable from the Read More …
Joe: When I think of coaching, I kind of think of someone that has done that job before, that he knows how to do the job. And I see that in a lot of different areas and so forth. Do we need to make the investment in time and personnel to be able to do Read More …
The folks over at SimpliLearn have invited me to put on a webinar on Lean Service Design. I am very excited about the opportunity as this will be an accumulation of the past 2-years of experience I have gained since first introducing Lean Service Design in my eBook and accompanying program. I think you will Read More …
Are you looking at variation the wrong way? In the Lean and Six Sigma world, we look at variation as something bad, something we need to rid ourselves of. That is the typical promise most process methodologies make to the sales and marketing people. We are going to streamline your sales/marketing funnels and make your Read More …
This is a collection of Podcast Transcriptions, called Stacks (see below) through my Issuu channel: Appreciative Inquiry Stack “Appreciative inquiry (AI) is a model for analysis, decision-making and the creation of strategic change, particularly within companies and other organizations. It was developed at Case Western Reserve University’s department of organizational behavior, starting with a 1987 Read More …
Dan Markovitz helps organizations become faster, stronger, and more agile through the application of Lean Principles to knowledge work. He has worked with non-profit and governmental organizations, is a popular speaker and presenter, and a Shingo Prize Winner for his book, A Factory of One: Applying Lean Principles to Banish Waste and Improve Your Personal Performance. Read More …