The OODA Loop was a focus of a discussion in a past Business901 Podcast with Dr. Terry Barnhart. It offered some practical applications using the OODA Loop in and outside of rapid deployment. Dr. Barnhart has published a book that mentions the OODA Loop in it. The book is Creating a Lean R&D System: Lean Principles and Read More …
James Coplien in a past Business901 Podcast (Related Podcast and Transcription: Is Architecture Needed in Agile?) gave an interesting overview of Lean and Agile. Not sure I can do it justice with just this excerpt but see if interest you enough to go to the long version above. You can find Jim at Gertrud & Read More …
Often times, I wonder if software developers are really deploying something or just winging it. So, who better to ask than Mary and Tom Poppendieck. Related Podcast and Transcription: Leaders in Lean Software Knowledge Joe: Data is still king though, isn’t it? I mean, we have to deploy something. We have to be able to measure Read More …
Radical management is a fundamentally different approach to management, with seven inter-locking principles of continuous innovation. Steve Denning author of The Leader’s Guide to Radical Management: Reinventing the Workplace for the 21st Century discussed this in a podcast with me. Below is an excerpt from the podcast. Related Podcast and Transcription: Leadership using Agile Methods Read More …
John Goodman has managed more than 1,000 separate customer service studies, including the White House sponsored evaluation of complaint handling practices in government and business and studies of word of mouth and the bottom-line impact of consumer education sponsored by Coca-Cola USA. John’s new book, Customer Experience 3.0: High-Profit Strategies in the Age of Techno Service takes Read More …
John Goodman’s new book, Customer Experience 3.0: High-Profit Strategies in the Age of Techno Service takes John’s Customer Service expertise and puts it into a digital context. John has managed more than 1,000 separate customer service studies, including the White House sponsored evaluation of complaint handling practices in government and business and studies of word Read More …