Marc Stickdorn is one of my favorite resources on Service Design. Even without that endorsement, he has earned his recognition as the co-author of This is Service Design Thinking. Marc appeared on the Business901 podcast, Service Design Thinking Podcast with Marc Stickdorn. Below is an excellent presentation on Service Design with a little Service Dominant Read More …
Are you considering Open Innovation? Are you considering co-creation? What about co-producing? Are you ready? Are you trying to grow your Social Community? I don’t have answers today but Clay Shirky, author of books like Cognitive Surplus: Creativity and Generosity in a Connected Age and Here Comes Everybody: The Power of Organizing Without Organizations discusses Read More …
Few people will discuss their failures and I compliment David Adams (@commanderadams) for being so open during his upcoming podcast when I ask him about his failures and successes on developing a community. The podcast will not post next week but the following week of October 15th. However, I want to share the information about Read More …
Since 1953, the Graham Process Mapping method has been the choice of experts worldwide who need to understand the details of their data flows. Since 1990, Graham Process Mapping Software has made detailed process mapping even easier. Graham Process maps display every hand-off, every decision point, every customer interaction, every time information changes in an Read More …
Lean as your Business Model Art Byrne has been implementing Lean strategy in various U.S.-based manufacturing and service companies, such as Danaher Corporation, for more than 30 years, including The Wiremold Company, which he ran for 11 years. He now serves as Operating Partner at the private equity firm J. W. Childs Associates L.P. Art Read More …
DevOps is becoming a familiar word in the world of IT and as a result shifting the focus away from separate departments working independently to an organization-wide collaboration. It’s about addressing all the work as a whole, versus looking only at the bits and pieces, or only looking at capital versus expense. One of the Read More …