Service Innovation requires that shift the focus away from the solution and back to the customer. In the podcast, Service Innovation – Rethinking Customer Needs, my guest Lance Bettencourt discusses how to rethink your approach to the customer’s needs: how the customer defines value in a product or service. This is a transcription of the Read More …
Alan is an industry thought leader in Lean, Kanban, product portfolio management, Scrum and agile design. He helps companies transition to Lean and Agile methods enterprise-wide as well teaches courses in these areas. He is the founder and CEO of Net Objectives and also can be found on twitter @alshalloway. Alan is the primary author Read More …
If you’re a Startup or would just like to have an extra corporation around this is the time to do it. This is the real thing, use the coupon code in the picture below and yes, it will work. Now, there are few add-ons and other enticing goodies along the way but if you just Read More …
Looking for DIY Teamwork and Leadership training? Start with these books (since they are all fables, they make for great listening) Patrick Lencioni Library (Five Temptations of a CEO; Four Obsessions of an Extraordinary Executive; Five Dysfunctions of a Team; Death by Meeting). If you are a Lean Startup, Agile Software Development or even a Read More …
Mass Customization is doable with the right design. So many of us think in such broad terms that lead us to believe that mass customization is responding to every customers whim. I think that also hinders us from completely understanding the concepts of co-creation and co-producing. As Joe Pine so eloquently puts it in this Read More …
Every marketer and gamer should watch this! Joe Pine seeks to do nothing less than redefine our known universe — a bold goal which manifested itself in The Multiverse, a 3D framework he created. By examining the fields created at the intersection of three axes (space/no space, time/no time, and matter/no matter), Joe introduces us Read More …