Stakeholder Engagement Mapping Stakeholder engagement is a collaborative process of research, debate, and discussion from multiple perspectives to determine a key list of stakeholders across the entire stakeholder spectrum. It is a prerequisite for effective stakeholder consultation and should be an integral part of any project or initiative. Stakeholder engagement mapping helps identify the purpose Read More …
How can you make your company’s customer experience more delightful? How do you engage customers to turn them into loyal advocates? Engagement is vital to any organization that wants to grow its business. After all, how can you make customers feel special if they don’t know why they should care about your brand or service? Read More …
Creativity is the force that enables us to see the world in a new way and find solutions to problems we can’t even begin to solve using logic and reasoning. But, with so many of our routines and patterns automated, how do we access this creativity again? How do we spark it back into life? Read More …
To build trust within your business, you must be transparent and open about your beliefs. You have to focus on the topics that are important instead of the topics that are taboo in your company. When we start a new business, it is difficult for people to trust our organization and us because most people Read More …
The digital age has accelerated technology development and drastically changed how we interact with machines. One of the most significant advancements in artificial intelligence is conversational AI, transforming how we interact with machines. Conversational AI has the potential to revolutionize the way humans and machines interact, but what exactly is it, and what is it Read More …
Customer centricity can be defined as focusing on and treating customers as the top priority and the primary asset of any business. It is the process of developing, maintaining, and executing all business activities that contribute to customers’ ultimate satisfaction. It is well said that if a company is customer-centric, its brand must become superior. Read More …