The Outliers Inn – Customer Engagement

This week I had the opportunity to participate in a relatively new podcast, The Outliers Inn: “As they say, It’s a place where irreverence and self-deprecating humor is the order of the day.” On this week show, Episode 9, the guests Michelle Battle-Fisher and myself had a spirited conversation with the 2 hosts, Taylor and Read More …

Learning Kata in the Workplace

The Learning Factor Inc. is a Vancouver-based organization dedicated to making business and labor smarter about learning through innovations in workplace education. Tracy Defoe does this is a variety of ways and one her favorites is the Toyota Kata. In her organization, Tracy plays the role of Chief Education Organizer.  Listen/Download MP3 Business901 iTunes Store Read More …

Mapping Products Your People Love

Donna Lichaw helps you navigate the oft-treacherous waters of product development. Helping you not just to tell stories or use stories to promote your product, but to build your products as if they were stories themselves. Her book, The User’s Journey: Storymapping Products That People Love shows you how, when, and why to use narrative structure, technique, and principles to ideate, craft, and Read More …

Kata: The Value of Being Supportive

Tracy Defoe is the president and chief Education Organizer of The Learning Factor Inc. A Vancouver-based organization dedicated to making business and labor smarter about learning through innovations in workplace education. Tracy does this is a variety of ways and one her favorites is the Toyota Kata. That was our primary discussion point for the upcoming Read More …

Working with the Publisher (Do Book Co.)

Alan Moore  latest book,Do Design: Why beauty is key to everything (Do Books)  was the topic of our conversation.And during the podcast, we talked about his publisher the Do Book Co. From their website: The Do Book Company is an independent publishing house based in Shoreditch, London. We produce a series of inspirational pocket guidebooks in Read More …