Managing Customer Value
The process of The Disney Way is discussed in this short introduction to next week’s podcast with Bill Capodagli. With nearly three decades of management consulting and corporate research expertise, Bill co-authored the best-selling business book, The Disney Way, 3E: Harnessing the Management Secrets of Disney in Your Company. The first edition was cited by Read More …
Interview with the co-author Ja-Nae Duane of The Startup Equation: A Visual Guidebook to Building Your Startup Note: This is a transcription of an interview. It has not gone through a professional editing process and may contain grammatical errors or incorrect formatting. Transcription of Interview Download PDF of Transcription Joe: Welcome everyone. This is Joe Dager, the Read More …
Kristin Zhivago is president and co-founder of Cloud Potential LLC. They offer best-practice analysis and improvement of a company’s digital impact, mostly working with companies that have historically done well in their space but are now being surpassed – even blindsided – by those who operate at cloud speed and use cloud-based tools. They are instructing managers Read More …
Download a PDF of the Host A3 Yesterday, I wrote about The Solutions Focus: Making Coaching and Change SIMPLE by Paul Z Jackson and Mark McKergow in the blog post, Toyota Kata a Solution-Focused Approach? I actually found Solution Focus from reading McKergow latest book, Host: Six New Roles of Engagement. In the book, the author uses Read More …
IDEO seemingly popularized the Design Thinking or the Solution-Focused type approach in businesses. It dates back much further than that to numerous people like Robert McKim, Nigel Cross and a host of others. A solution-focused approach has always been something that I have used especially in the design thinking approach when applying. EDCA (Explore-Do-Check-Act). In a Read More …
Knut Haanaes:discusses how strategy traps repeatedly entice well-meaning organizations and people? All too often, alluring and ambitious plans for the next big thing tease with a sense of promise and growth, but ultimately fail to deliver again and again. Knut Haanaes explores the important balance between two parallel strategies: exploration – vying for what is Read More …