I interviewed @dominicad (Dominica DeGrandis), who teaches and coaches teams using Kanban for IT Operations and Development Operations. She is an independent consultant as well as an associate of David J. Anderson. Her background includes ten years of doing Configuration Management, build and deployment automation, and server & environment maintenance, followed by leading teams performing Read More …
Many think that Value Stream Mapping is for the Lean people and Process Mapping is for Six Sigma. I was surprised by the answer to a similar question that I ask Ben Graham. Ben is President of The Ben Graham Corporation and author of the book Detail Process Charting: Speaking the Language of Process. I Read More …
Lean Design and Lean Construction Consultant, Trainer and Author, Alan Mossman of The Change Business was my guest on the Business901 podcast, We don’t use a Transactional Contract for Marriage, Why for Projects? Our conversation centers around The Last Planner® a project management system created by Glenn Ballard and Greg Howell co-founders of the Lean Read More …
There seems to be as many maps in the Service Design world as there is time in the Lean world. Have you ever thought of how many different types of time, there are in the Lean World? Lean has an infatuation with time: Lead Time, Takt Time, Cycle Time, Machine Time, Process Time, Value Add Read More …
Ric Dragon’s organization is DragonSearch, one of the best boutique SMM (social media marketing) and SEO agencies in New York. They help companies use existing internal resources to monetize their investment in social. As a result of this work, Ric recently authored Social Marketology: Improve Your Social Media Processes and Get Customers to Stay Forever. Read More …
I found this talk fascinating. Being mindful of hearing is seldom considered in design and is an area that service design should consider when designing the customer experience. Because of poor acoustics, students in classrooms miss 50 percent of what their teachers say and patients in hospitals have trouble sleeping because they continually feel stressed. Read More …