Author of numerous books and articles, Dr. Harris has recently authored “Lessons For Non-Profit and Start-Up Leaders: Tales of a Reluctant CEO.” I will say I was somewhat reluctant to do the podcast, and not sure where it was going to go but undoubtedly this is one of best podcast I have had for start-ups. Her insight Read More …
What is not distributed now will become distributed. – Unknown If we believe the above statement, what will our sales force look like in the future? How will it be distributed? William Gibson is credited with the well-known saying, “The future is already here – it’s just not evenly distributed.” I would attest that our present sales efforts in most instances are to Read More …
Can Lean be used for more than Problem-Solving? When we think of Lean whether as a toolset or as a culture, our immediate thought is steered towards problem-solving, the Kaizen Spirit. It is truly the definitive aspect of Lean. It is so prevalent that most outsiders to Lean are convinced that Lean is not applicable Read More …
FIRST IMPRESSIONS COUNT: If you create a great customer onboarding experience, you more than likely will have a great customer. When working with companies, I put a great deal of emphasis in this area. I think doing it well creates growth opportunities and doing it poorly is a significant hindrance to growth. If we create that Read More …
Can you explain your customer onboarding as a process? The past 10 years I have worked with a few SaaS companies developing their onboarding process. It has always amazed how closely they resemble the outline below. When bringing on groups, this method works extremely well as we train key people, influencers before reaching out to masses. Read More …
Time and time again, I see companies being held back with an internal perspective of managing a Value Stream. A key point of Dr. W. Edwards Deming’s philosophy was that organizations should be managed as systems of interconnected and interdependent processes. Deming’s flow diagram exemplifies his thinking. However, even in the most common definition of Read More …