Managing Customer Value
John Shibley has 30 years of experience leading complex organizational improvement efforts in a variety of industries, sectors, and settings. His practice focuses on the intersection of strategy, innovation and organizational learning. He is a flexible and imaginative consultant with a history of working successfully with a variety of clients and for moving nimbly between Read More …
Robots have brought automation and efficiencies to the manufacturing level and robotics / RPA is being incorporated throughout service based organisations, influencing the way we work. It will undoubtedly be the next culture change that you will have to consider – are you ready? Improvement and Innovation Show This important subject will be covered in the first Read More …
This week I had the opportunity to participate in a relatively new podcast, The Outliers Inn: “As they say, It’s a place where irreverence and self-deprecating humor is the order of the day.” On this week show, Episode 9, the guests Michelle Battle-Fisher and myself had a spirited conversation with the 2 hosts, Taylor and Read More …
The Learning Factor Inc. is a Vancouver-based organization dedicated to making business and labor smarter about learning through innovations in workplace education. Tracy Defoe does this is a variety of ways and one her favorites is the Toyota Kata. In her organization, Tracy plays the role of Chief Education Organizer. Listen/Download MP3 Business901 iTunes Store Read More …
Donna Lichaw helps you navigate the oft-treacherous waters of product development. Helping you not just to tell stories or use stories to promote your product, but to build your products as if they were stories themselves. Her book, The User’s Journey: Storymapping Products That People Love shows you how, when, and why to use narrative structure, technique, and principles to ideate, craft, and Read More …
Tracy Defoe is the president and chief Education Organizer of The Learning Factor Inc. A Vancouver-based organization dedicated to making business and labor smarter about learning through innovations in workplace education. Tracy does this is a variety of ways and one her favorites is the Toyota Kata. That was our primary discussion point for the upcoming Read More …