Managing Customer Value
People talk about vision all the time. It is often misunderstood and taken out of context. They think it is for annual planning and boardroom activities. They think of vision as some lofty goal that could be characterized by statements like this: Vision is the art of seeing what is invisible to others. – Jonathan Read More …
Traditional businesses need to rethink their underlying assumptions in five domains of strategy; customers, competition, data, innovation, and value. David Rogers in his book, The Digital Transformation Playbook: Rethink Your Business for the Digital Age (Columbia Business School Publishing) reveals how to harness customer networks, platforms, big data, rapid experimentation, and disruptive business models, and how Read More …
Lou Prosperi wrote the first book in the Imagineering Toolbox Series called The Imagineering Pyramid: Using Disney Theme Park Design Principles to Develop and Promote Your Creative Ideas. When not visiting Disney parks, Lou is a manager, technical writer, instructional designer and former game designer. Lou’s book outlines 15 practices and principles that will enable you Read More …
Articulating a vision is not an easy process. Even more difficult is implementing the vision. Most of the time even if you had a way the vision might have changed along the way there. The important part is getting started and learning along the way. The vision needs to be there if for nothing else Read More …
In the System Thinking world, and I will primarily be leaning on the work of Pete Senge and Daniel Kim, there is this systemic process of five distinct levels of perspective: Vision (Generative) Mental Models (Reflective) Systemic Structure (Creative) Patterns (Adaptive) Events (Reactive) Book Reference: Organizing for Learning: Strategies for Knowledge Creation and Enduring Change Read More …
A short example of how systems thinking can be used in program evaluation to maximize program effectiveness. Part of the ‘Evaluation For Leaders’ mobile learning course at www.evaluationforleaders.org. Produced by Chris Lovato, Beverly Parsons, and Kylie Hutchinson. Check out other videos and resources at www.insites.org and www.communitysolutions.ca. YouTube video Removed Short video that gives you Read More …