Developing the Customer Relationship with Lean

In a past podcast, I asked a General Sales Manager of a global Fortune 300 chemical company of how they used Lean when a customer seemingly can find any product at any time for any price, and you can’t take the statements literally but there’s a little bit of truth in that. Have you seen Read More …

Architecture is about Visceral Emotions

I  seldom post Ted Videos anymore to my blog but this video speaks to how the interaction between user and designer (this time an architect) in something as massive as a building has changed. A wonderful description that I hope you enjoy  as much as I did. An excerpt for the video: Because it doesn’t Read More …

Using Kata for Alignment

This video is part of a 7-part series with Brandon Brown discussing the Toyota Kata. The series will consist of these videos: What is Toyota Kata Using Kata for Alignment Establishing Target Conditions Picking the Obstacle to Overcome Overcoming the Unmovable Obstacle The Coaching Kata Putting the Kata to Action Brandon Brown delivers tangible and Read More …

Introducing a Little Sales Kata

This is just a quick outline on part of a webinar I did for Lean Frontiers today. They will be uploading the webinar on their website. I made a quick introduction to what we may call Sales Kata that was derived from this previous post, Using the Coaching Kata in Sales.  This is based on Read More …

How To Train Many With A Few: TWI

The System Director of Performance Improvement at Baptist Memorial Healthcare in Memphis, Tennessee, Skip Steward, is my guest this week for the second of a two-part podcast. The first podcast was Is TWI A Good Training Method for the Healthcare Field? Skip has a variety of accomplishments, qualifications and certifications in the quality improvement field Read More …