PDCA for Lean Service Design

The Deming Cycle or The Plan-Do-Check-Act (PDCA) model is a proven framework for implementing continuous quality improvement. It originated in the 1920s with Walter A. Shewhart. These four steps provide the framework for continuous improvement. The PDCA cycle basically starts with a plan and ends with an action in accordance with the information learned during Read More …

Is The Lean Startup a Disrupter or Savior for the Lean Enterprise

I see statements from the Lean StartupTM folks that The Lean Startup is changing everything. I think that is rather silly because it is not The Lean Startup that is causing the change. The Lean Startup is just adapting to the way the world is changing. Lean works well for groups that do not rely Read More …

Growth is about People, not Process or Product

If you can build a culture of PDCA, a culture of learning, growth becomes part of everyone’s job. It is this aspect I believe that separates good companies from great companies. There is not an internal factor that will be more limiting or more expansive than the people within the organization. Building a learning culture Read More …

Interesting Mapping Exercise

Tellus Mater created this video that I found via a tweet by Robert Lusch (@RobertLusch) co-editor of  The Service-Dominant Logic of Marketing.  I believe that the message Tellus Mater sends is interesting. I can honestly say that I am not qualified to express an opinion on how valid it is. However, I find it similar Read More …

A Starting Point for Lean

In the Business901 podcast, Would you recommend a Dummies Book? I am!, I had the pleasure Natalie Sayer, the owner of I-Emerge, an Arizona-based global consultancy, and co-author of Lean For Dummies. I found her book not only a great introduction for Lean but practically a ready made training program for your organization. It was Read More …

Lean Marketing Conversation Infographic

What I like about the CAP Do process is that it starts by comparing the actual work or our standard. Without doing this often, we may change just for the sake of changing, not knowing the appropriate reasons for changing. Adding C. Otto Scharmer’s  work that he captured in the book, Theory U: Leading from the Read More …