The Role of Job Instruction (TWI) in Developing Leaders

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Joe:  The most popular of all TWI programs is Job Instructions. I think you take a little different bend on it rather than just thinking of it for the worker. You talk about how it plays a role of developing leaders, can you expand on that? Related Podcast and Transcription: Using The 7 Kata Conrad Soltero: Read More …

Using Questions in a Strategic Framework

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You expand on the use of questions, and that leading with the questions approach. That approach sounds good, but it’s not the easiest to do. I think it’s hard. You think it’s just going to be a natural process of asking those questions, but it’s extremely hard to do and especially I think when you Read More …

Extending Your Platform to Membership

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Robbie Kellman Baxter is a long-time advisor to some of the most popular membership-based businesses and author of the recent book, The Membership Economy: Find Your Super Users, Master the Forever Transaction, and Build Recurring Revenue. Membership surpasses subscriptions, sharing, and meshing – it’s about appealing to the human needs of a changing population. Download Read More …

Product/Service Introduction Worksheet

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Most of us recognize SDCA and PDCA as tenants of Lean Thinking. Standard Work (SDCA) creates a can-do attitude and frees up time for problem-solving. Applying Continuous Improvement (PDCA), allows you to “see” opportunities for improvement and leverages the resources in your environment. I like to use the term EDCA learned from Graham Hill to Read More …

Are We Building Flatter Supply Chains?

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I asked that question to Chad Smith and Carol Ptak in a past podcast and you might be surprised by the answer. Carol Ptak: It’s not really a flatter supply chain, because when I think of a flatter supply chain, I think about what’s happened in the Lean community, where they believe that the way Read More …