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Steve Portigal author of Interviewing Users: How to Uncover Compelling Insights, and founder of Portigal Consulting. answered this question from my in past interview: I want to step back for a second, and as a manager, let’s say, I send three people out to interview or just watch the experience. They can come back and Read More …
An excerpt from a conversation/podcast, I had with Russ Unger. Russ is a user experience consultant and the co- author of Designing the Conversation: Techniques for Successful Facilitation (Voices That Matter). Related Podcast and Transcription: Facilitation Guideline Advice Joe: I had a feeling that this is somewhat, not necessarily the whole resume or the Read More …
The Multiverse™ consists of eight different realms: Reality, Virtuality, Augmented Reality, Alternate Reality, Warped Reality, Augmented Virtuality, Physical Virtuality, and Mirrored Virtuality. This maybe considered cutting edge storytelling, see what celelbrated author Joe Pine author of Infinite Possibility says about about the Multiverse. I asked Joe in a podcast, “Can you possibly simplify this message for Read More …
I asked Andrea Phillips an award-winning Transmedia writer, game designer and author, Marketing has moved from being a medium to get the message out, more as a medium of engagement. Storytelling may be the only way to engage people totally. Related Podcast and Transcription: A Primer on Transmedia Storytelling Andrea Phillips: Absolutely, 100 percent. I’ve been Read More …
Matt Dixon, an executive director of strategic research at CEB, has an unrelenting drive to find the answers to questions senior executives often take for granted. Matt’s latest books are The Effortless Experience: Conquering the New Battleground for Customer Loyalty and The Challenger Sale: Taking Control of the Customer Conversation. Related Transcription and Podcasts: Dixon Read More …
Everyone is told to tell stories. In sales and marketing area, we are told that to have people listen to us and remember what we say, frame it in a story. But it doesn’t seem that a lot of people ever get any training in stories or how to construct good stories. I asked next Read More …