How to conduct a Good Interview

Katie Couric chats with producer Tony Maciulis about what makes a good interview. This video is part of the YouTube Reporters’ Center. To see more videos on how to report the news, or to post some ideas of your own, visit http://youtube.com/reporterscenter.   From creating an ad-hoc team to creating user personas, interviewing is becoming Read More …

Lean Service Design Slidedeck from ASQ

At the ASQ 2013 Service Conference, this week, I had the honor of giving a sixty-minute presentation on Lean Service Design. All the participants of my presentation received a CD that contained my Lean Service Design Program. This is the slidedeck from the presentation. Lean Service Design Presentation at ASQ Service Quality Conference from Business901 Read More …

Improving Interactions through the Lean Value Chain

Making products fly involves more than just the development team. So how do we involve, interact and improve with the non software parts of the value chain? Let Mattias Skarin walk through lean techniques and thinking that helps drive improvements across organizational borders.  Mattius is one of thought leaders of the Kanban Movement and is Read More …

Silva Learning Techniques from Marjorie Dearmont

A long time trainer of The Silva MethodTM, Majorie Dearmont was gracious enough to appear on the Business901 podcast, Successful Practices using The Silva Method. Marjorie brings insight, understanding, depth and humor to her presentations and has received numerous Awards of Excellence and Special Achievement from Silva International through the years.  She is a member Read More …

Kanban Thinking with Andrezak

@markusandrezak aka Markus Andrezak has been active in different contexts as Product and Development Manager for high traffic and high revenue web sites. During the last years his main focus has been transitions towards Lean and Kanban product management and development practices across his portfolio. With Arne Roock, he co-authored ‘Replenishment’, a free eBook on Read More …