Sales Collaboration Using E – E – E

I like to use the term EDCA (Explore-Do-Check-Act) learned from Graham Hill to designate the Explore aspect of Lean. I view it as more of Design Type thinking content that allows for that collaborative learning cycles with a customer. Most of us design sales and marketing actions around how we think, not how the customer Read More …

How To Lose A Customer

Just a quick outline on a few things that I see or hear way to often. I am sure there are many more but one thing I do know, very few companies document the early signs of losing a customer. Do you? Lean Sales and Marketing: Learn about using CAP-Do Lean Engagement Team (More Info)

Ultimately for Brands, It’s about Survival

In next weeks Business901 podcast, I asked Carolina Rogoll, who has been building some of the world’s most beloved brands for over ten years, about how often you should evaluate your brand image. Employed at Procter & Gamble, the world’s largest consumer packaged goods company, she has worked across different product categories in global markets Read More …

5 Core Awareness Processes

As I was browsing a book today, Mastering Turbulence by McCann and Selsky, they were discussing when learning fails as a result of our normal methods being overwhelmed by constant change. They offered a replacement model based on five awareness processes: Scanning: Searching the environment for information to detect stage and saliency of ideas, events, Read More …

Starting A Process of Improvement

In last weeks podcast I asked Troy Tuttle a question on how does someone get started with process improvement and he responded: Troy Tuttle: Yeah, that’s a good question. I’m going to give you kind of my Anderson’s Kanban or the David Anderson’s version of Kanban answer where really the context of that, of wherever Read More …